Return Policy

We test our products, and strive to provide excellent service. At our discretion, you may return your merchandise within 30 days of receipt. Please contact C.R.S., Inc., between 8:30 a.m. & 3:00 p.m. Pacific time (Monday - Friday) at 877-378-0065 for return authorization. Return items must arrive sealed/unopened in new condition in the original carton(s). All return shipping arrangements and the cost are the sole responsibility of the customer. Refunds will be made after inspection of the merchandise; however, shipping and handling fees are not refundable. Returns after 30 days will be subject to approval and a 15% restocking fee.

If you discover a defect when playing a CD purchased from this site, contact us for an RMA. You will receive an RMA by email and that number must appear on or inside the return packaging. You are responsible for shipping costs to return the CD to us. Once the CD has been inspected, your credit card will be credited (minus shipping) or a new CD will be sent with no shipping charged to you. After a CD purchased from this site has been opened, it cannot be returned for any reason other than what is outlined here.

Because Articles are in a downloadable printable format, Contracts & Bid Forms are designed for one-time use, and the ROK-A-ZOO and Somerset Publishing plans and patterns are designed for multiple use, and all could be reproduced, refunds are not possible. Questions answered under the Guaranteed Response Service (emailed or by phone) are not refundable.

Refunds are also not possible for custom orders.

Credit Card Disputes

Before you contact your credit company to remove a charge you don't recognize on your bank statement, phone the telephone number next to the transaction to investigate the charge. Credit card disputes, known as "chargebacks" in the industry, take time and energy to get reversed. In most cases it was not a fraudulent charge; the credit card holder has simply forgotten about the charge.

We take chargebacks seriously!

If you contact your bank to remove a charge without first calling us, we will take action to reverse the chargeback. If we are successful, an administrative fee of $55 to reverse the chargeback will be sent to you. If we are unsuccessful, we will send you a bill for the original order amount plus the $55 administrative fee. In either case, if the bill is not paid within 30 days, it will be turned over to a third-party collection agency and your account will reported to all credit bureaus as a delinquent collection account. This will stay on your credit record for at least seven years.

In cases where the chargeback is clearly fraudulent and with ill intent to get merchandise without paying for it, we will file a report with your local police and sheriff's department. If the product was delivered within the US or to a Post Office Box, we will file a complaint for criminal mail fraud with the US Postmaster.

Please call us first to investigate a transaction you don't recognize before contacting your credit card company to remove the charge.

Your transaction will appear on your bank statement as "CRS INC ECOMMERCE 877-378-0065."

Our Guarantee

We want you to have a great experience purchasing products through our site. If for any reason, you are not satisfied with the merchandise or receive a damaged or defective product, please email us at customerservice@asktooltalk.com with a description of the problem. At our discretion we will try to work out the details so they are satisfactory for all parties involved.

That's it! Our store is open to anyone who is interested in purchasing products; however, shipping is presently offered only within the U.S. and Canada for online orders. Because of weight, size, risk of flammability, or aerosol packaging, some products within the store cannot be shipped to Alaska, Hawaii, or Canada; those products are clearly marked on the page.

For those living within the U.S. and Canada, make sure the correct shipping address is included on the Shipping Information page and your credit card information is included on the Billing Information page. This will assure that the product will be shipped on time and billed correctly. Some products can be shipped to a P.O. Box, but we ship to a physical address only unless other arrangements are made in advance.

Products that weigh less than a pound are shipped by USPS. Insurance, delivery confirmation, and a handling fee are added to the postage cost. Products over a pound will be shipped via Airborne, Federal Express, UPS, or USPS. The item and its actual weight will determine which shipping carrier will be used. Also, any products purchased through a drop-ship program will be shipped directly to you from the manufacturer using their shipping carrier of choice. All shipping charges include a small handling fee.

Even though most products are shipped within 2 days of order placement, please allow 7 to 14 business days for the products to arrive.

We do sell outside the U.S. and Canada—transactions are done either online or through our email at customerservice@asktooltalk.com. If you live abroad and are interested in ordering products, please send us an email that includes your complete shipping information and the quantity of product. We will then research the most economical way to ship the product to you and send you a shipping quote by email.

This revised policy took effect as of 04/25/08.