Contact Us

We love to communicate with our visitors and customers; however, it's impossible to speak with everyone. For that reason, we have set some guidelines to help make communication between us a little easier.

Our office hours are from 8:30 a.m. to 3:00 p.m., Pacific time, Monday through Friday. During this time we are available to speak with you in person about your comments, bug reports, the web site, your order, or products that you would like to order from our online store. That number is: 877-378-0065.

If you need to reach us outside of these times, please leave a message. We'll try our best to get back with you, but it's important that you leave a contact number where we can reach someone at the time we make the call. If we are unable to reach anyone, we will attempt to leave a message so we can be reached during our normal business hours. Again, that number is: 877-378-0065.

Customers—If you would like to send us an email about an order, have a question about a product, or would like to give us a testimonial about a product, click here!

Visitors—If you would like to email us with comments, bug reports, or about the web site, click here!

Press/MFG—If you are with the press or a manufacturer and would like to reach us by email, click here!

PLEASE NOTE—Because of the amount of traffic we receive through this web site, we are unable to respond to any home improvement or woodworking questions that may come in by phone or email!

However, we don't want to turn away anyone who has a home improvement or woodworking question. Before you contact us, visit the "Editorial" side of our site. We offer lots of useful information under Articles, Good Ideas, Questions, or Reviews. In FAQs (frequently asked questions) I answer specific questions about home improvement, tools, construction, plumbing, appliance maintenance—pretty much everything. I may have already answered your question!

Finally, if you are unable to find the information you need or an answer to your specific question on our web site and would like a personal response, please use our Guaranteed Response Service for $75.00. Your answer will arrive via email or by a personal call within a week (unless we're out of town on business). To submit your question, click here!

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